In 2016 we started a virtual collection agency. At the time, not having brick and mortar space and working in a virtual environment wasn’t the typical path for establishing a debt recovery firm. Most collection agencies you encounter were created in the late 80’s, 90’s and early 2000’s during the time of fax machines, cubicles, and water coolers. A large percentage of these firms have not evolved and continue to operate in this capacity. When COVID-19 hit, the world was turned upside down. All companies were forced to create some form of remote office space including collection agencies.
Global Hawk Resources did not have to pivot to a new business model when most of our competitors were forced to do so. From collection software, phone systems and internal invoicing systems, most businesses had to adjust to fit the new remote work space. Global Hawk Resources did not face the multiple challenges other agencies faced and continued operating in our business model that relies heavily on cloud based systems, VOIP phone systems and remote field collection agents. Having a trusted outside collection partner that updates systems automatically through the cloud and has real time activity is vital in this new remote business world.
Technology and infrastructure are some of the biggest barriers to connectivity and workforce productivity.
54% of HR leaders indicated that poor technology and/or infrastructure for remote working is the biggest barrier to effective remote working in their organization.
Gone are the days of time card machines. There has been a massive shift to work from home.
88% of organizations have encouraged or required their employees to work from home and 91% of teams in Asia Pacific have implemented ‘work from home’ arrangements since the outbreak.
Contact us for a free Demo today to begin your journey with the GHR team.
Closing the Gap Between Failure and Success
